Return Policy

Returns, with a little clarity.

Our 14-day return window

Contact us within 14 days of the date your order is delivered to request a return. Email jotmoristore@gmail.com with your order number and the item you would like to return.

Change-of-mind returns

Return items unused and in their original condition, with their original packaging. Customers pay the return postage for change-of-mind returns. We recommend using a service with tracking and keeping your proof of postage.

Where to send your return

Contact us before sending anything back. We receive approved returns at a Canadian address and will provide the address and instructions when your request is approved. Do not send a parcel to the address on its shipping label without checking with us.

Damaged or incorrect items

If an item arrives damaged or you receive the wrong item, email us with your order number and a description of the problem. Photos of the item and packaging can help us investigate. Keep the packaging while we review the issue. The change-of-mind postage rule does not determine how we resolve a damaged or incorrect order.

Refunds

We will email you after receiving and reviewing your return. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to show the refund.

This policy does not limit rights or remedies that apply under consumer protection law.